Company Profile

DELTANET TRAVEL, one of the leading Incoming Tourism Networks in Greece, based in Heraklion-Crete, was established in 2001 by experts in tourism business. Ever since the company has been enjoying a steady performance growth pace and covers with its services a traffic of more than 130.000 passengers per season. With a substantial presence in the tourism market, Deltanet provides a wide range of excellent quality services to charter & internet operators, groups and individual clients, by making use of the individual character of its various departments, offering its partners all imaginable services under one roof. The high competitiveness and the constant ability to accomplish the requirements of partners and clients enable the company to strengthen its business relationships and ensure its further development year by year.

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Company History

Deltanet Ltd. was set up in Nov. 2001 in Heraklion by Michael Vamiedakis, CEO and Chairman, with incoming tourism as its core business. During the first years of its operations, it served numerous companies from all over Europe, including some from newly growing markets with high potentials. The dynamic growth of these “new” markets, the correct professional services, the support to the partners, managed to multiply the numbers of the original partners, while good feed back, positive brand name and aggressive marketing, attracted additional partners, offering a steady growth pace of considerable percentages annually in arriving pax, turn – over and profitability, reaching in 2007 a total number of 91.616 clients (+110,25 % in comparison to 3 years ago) and a turn – over 10.500.200 EUR (+ 182,47 % in comparison to 3 years ago). In this way the company has been able to make major strategic deals with hotels and other suppliers, obtain most competitive rates & conditions and could extend the network, enabling to gain business from the additional markets as well.

In November 2007, DELTANET Ltd. acquired the 100 % shares of Aegean Leisure Services Ltd, having the same activity (incoming tourism services in Greece) and consequently both Deltanet Travel and Aegean Leisure Services were merged into one company. All the clientele and business of both companies were merged successfully as well all human resources were integrated in a fruitful way within the setup of the new network.

Our Network

Deltanet is represented in Crete with head offices in Heraklion and branches in Rethymno, Chania and Damnoni. In 2008 it is opening a new branch office on Rhodes Island, in order to cover the expanded operations in the South - east Aegean and in 2009 branch offices in Athens, Chalkidiki, Mykonos, Corfu and Peloponnesus, in order to cover the rest of the country. Besides our own branches we also have good cooperation deals with affiliated offices allover Greece; though with direct hotel contracts but operation is handled by them. In this way we can provide the full professional support for Greece as one destination to all our partners.

Mission Statement

Quality, safety and consistent delivery of the basics are the foundation of everything we do.

The success of our strategy requires us to build on these foundations by focusing on the business and leisure markets and driving efficiency and effectiveness.

Office Premises

Deltanet holds offices in Heraklion, Chania, Rethymno and Rhodes Island. All our offices are furnished in luxury corporate style and fully equipped with the required infrastructure. The head office is located in a modern business center near the centre of Heraklion city and comprises 450 sq.m . Our office in Chania is located on the main road of Aghia Marina, the main tourist region in Chania area.

The branch office in Rethymno is located in the center of the tourist zone of the city, in a newly built modern commercial center, comprising 120 square meters. The newly built office in Rhodes is located in the commercial zone of the island, just 2 km outside Rhodes Town, direction to Lindos. Both the premises in Heraklion and Rethymno are owned by Deltanet.

Philosophy

In general our philosophy is not to do “a bit of everything” but to be efficient, reliable, responsible and flexible in every way by making use of our various departments` individual character, combined with the whole company’s infrastructure and whole-buyers purchasing power.

We are trying to respect and follow the traditional ways of traveling, such as back - to - back charter operations, but at the same time we have the full infrastructure for the new mode of operations (on - line bookings of all the services, dynamic packaging possibilities etc…). In the same way we are involved in the massive production (major guarantee contracts for charter operators and strong deals with the hotels), but also provide the full a’ la carte services for individual clients, in special accommodation (villas, traditional guest houses etc), special combined programs (“island hopping”) as well as for special interest groups.

Unlike any competitors, we have set up our own Bed Bank 3 with more than 8.000 contracted rooms allover the Greek islands and Athens on exclusive commitment contracts, as well as complete hotels under our own management. This enables us to manage the rooms in the way we want, providing competitive rates and availability as well as showing full flexibility towards our partners.

Having adapted the marketing concept, we are 100 % customer focused and follow all the trends in the tourism industry as to make the necessary investments and developments to reach new target groups within the tourism market. Some examples are our investments in rural tourism (villas in unspoilt mountain villages) and holidays in the unspoilt South of Crete, wellness trends (SPA & Thalasso holidays), Single and 1 parent Holidays as well as other special holidays for which we provide tailor made solutions.

We are convinced that the only key to success is, anticipating to the needs and features of every market and client. Therefore we care to look deeply into every operation style to understand the needs and potentials, trying to turn them into productive elements.

We are not afraid to invest in new markets and open new destinations, by providing special support to our partners. It’s not by luck that our company has been the first one to organize, actively support and serve the ‘virgin” charter operations from Romania to Crete.

Technology

Investing in technology is one of our main concerns as to keep up with the continuous development of online bookings and other changes in the market. Our software is therefore updated all the time within the ‘state-of-the-art technology’ our company has at its disposal. Our reservation software, ABS (Automatic Booking System), allows our software to “handshake” with any reservation software, either through extracting/importing reservation lists in Excel format or through XML.

We’ve set up our online booking system, with more than 1.000 hotels on line. Our B2B system enables our partners to purchase online all the Deltanet products in a pleasant, efficient and cost-effective way. Furthermore the XML connectivity links our product’s real time availability to the distribution channels (websites, reservation systems, dynamic packaging machines etc…) of our partners. All the information on our website and database behind is based on OTA standards and are very analytic and even Google maps are implemented. We are already co-operating successfully with some of the most developed and strong GDS globally such as www.hotelspro.com, www.hotel.de www.sunhotels. net , www.transhotel.com and www.venere.com extracting in XML format all the Deltanet products.

We have also set up a database where all the product information is linked to each other. In this way we can easily file and send out links from our server with hotel descriptions and pictures for use of our partners.

Our Back office as well is completely automated allowing all the departments (Reservation, Contracting, Operation, Accounting, etc) as well as branch offices to have a common reference point and obtain all information (depending on the user rights` access limits) necessary to have a quality performance. In this way the manual parts are limited considerably, saving serious time and mistake margins. This allows also to the Company Administration to have an easy contact and access with the full spectrum of the company, extracting also valuable statistics analyzing them for future actions. Technology and on- line link of all the company’s operations and departments is of vital importance towards the company’s expansion and the creating of the extended network of branch offices.

Partners

DELTANET is present in more than 17 markets. Among our clients are major charter operators, group operators, internet operators as well as travel agents specialized in exclusive packages. Nevertheless we are open to invest in new markets and set up new destinations, offering in this way a special support and stimulant to potential partners.

SERVICES

Accommodation

• Selection of accommodation of all classes (from lowbudget- self-catering units to exclusive 5 star de lux hotels, as well as villas and special type accommodation) at the most favorable rates possible.
• Hotels under own management and exclusive commitment contracts.
• The greatest “Bed Bank” in Greece (contracting more than 8.000 rooms allover the Greek Islands & Athens on guarantee basis and more on allotment basis).

Product & Contracting Support

• Long experience and Know-How in this field.
• Tailor made solutions to cover any kind of operation (charter chains, FIT packages, special groups, conferences, island hopping.
• Using the great volumes of our performance to negotiate and buy beds at the best rates, even lower than the international groups.

In the between contracts of Deltanet and our customers the following are the basic features:

• allocation with short releases
• Super early booking and additional extended early booking discount.
• Privileged children’s policy.
• Secured room availability during high season without any risk for our partners
• Promo rooms with special rates for certain arrivals when the early booking discounts are over and/or in combination with the early booking.
• Seasonality that meets the needs of the origin market of the tour operator.
• Substantial “Added Value” included in the contracted rate.

Reservations

• Our Reservation Dept. consists of a skilled team, having knowledge of the product and the needs of every Tour Operator.
• The latest version of our reservation software, ABS (Automatic Booking System), allows our software to “handshake” with any reservation software our partners are using.
• 24 hours a day, all year round individual bookings can be made online through our B2B system.
• Personal approach; every Tour-Operator has a specific reference person within the Reservation team and the Reservation Call centre is available 24/24 365/365 to reply to any queries or special requests.

Last Minute & Yield

• Weekly special offers in accommodations of all classes are issued.
• Being in contact with out charter operating partners and having up to date information about the available seats, we produce specific offers assisting them to fulfill committed charter seats.

Transfers

• Deltanet has developed throughout the years a highly professional and efficient Transportation Division within the company, combining safety, punctuality and comfort.
• Our company is one of the strongest providers of transfers in Greece, having own stands at the arrival points of the main airports, stable shuttle bus transfers (365/365, 24/24 on a frequency of 45 mins) from the main airports to the main tourist regions. In this way apart from the charter operators co – operating with Deltanet, we are in position to cover the transfers of individual clients, as well as many internet portals, providing shuttle transfers to dynamic packaging tour –operators .
• Our fleet which is used for airport transfers and excursions, as well as group handling consists of luxury owned and leased busses as well as mini-busses and limos driven by experienced and in tourism educated drivers. They are all in compliance with the latest EU quality and safety standards, equipped by the latest audio visual equipment and have unlimited insurance cover for all passengers.
• Deltanet transfer personnel is escorting all transfers from hotels to the airport upon arrival and departure as well as providing assistance during arrival welcome and check in procedures.
• The transfers are operated on a fully “on line” system giving the opportunity to reach high punctuality and efficiency, while the “Transfer call Center” operating 24/24, 365/365 is giving the opportunity for the transfer Department to be in constant contact with all drivers and transfer escorts as well as passengers

Car Rental / Fly & Drive

For the clients who wish to discover their holiday destination in a more “free” way, Deltanet in co – operation with reliable local and international car rental organizations, is offering most competitive rates for car rental (pre – booked as well as locally reserved.

Services Include:

• Unlimited insurance coverage
• Extended variety of car types and models, including special types
• Only new vehicles of high standards
• Delivery and collection at all airports, as well as in hotels all over the mainland and islands.
• 24/24, 365/365 road assistance

Apart from the simple car rental, Deltanet has set – up special “fly & drive” packages including car rental and accommodation in selected locations all over the country. Different packages are set up, based on geographical and clients’ interest criteria, capable to satisfy all expectations

Deltanet is also giving you the opportunity to set up your own ‘a` la carte” fly & drive itinerary, consisting of car rental and route as well as accommodation in locations of your choice.

Special Projects

• An extended “Early Booking” project including considerable services, is provided free of charge (free excursions, free car rental, discount vouchers etc..) to all clients having reserved their holiday in early booking mode. Project is adjusted to the features of every market, aiming to increase early sales and reduce last minute.
• Considerable budget for brochure leaflets and other promotion contributions (e.g. presentations etc…) helping our partners with their product promotion and distribution.

Groups & Incentives

• Our Groups and Incentives department is able to provide many creative ideas and suggestions, which are essential to set up a useful organization for every group, regardless the size (from small special interest groups to extended congresses).
• Extensive experience in conference and event organizing and specialized and well-trained personnel who care for the professional communication, the comfortable transportation and accommodation of the participants, the perfect functioning of the venue and the social events.
• We are ready at any time to serve the needs of the most demanding meeting or event from the first announcement to the warm farewell.
• Our great experience and organization in this field, having organized conferences and incentives in Greece for great organizations (e.g. FANTA, SHELL, LG, ING BANK, CITIBANK and many more) allows us to prepare promptly special “a la carte” programs as per our partner’s request, as well as give our own suggestion depending on the style, budget and expectations of each group/client.
• Deltanet has an unrivalled knowledge of all the principal venues and a great deal of expertise in the necessary procedures which enable us to handle with care all matters connected to a conference organization

Excursions

• A full excursion program set - up in all major languages, consisting of excursions for all interests, adjusted to the features of every market. Excursions, boat trips and daily cruises are guided by skilled and experienced guides and aim to cover every aspect of interest in each region.
• Apart from the “classical” excursions based on history and natural beauty of the country, Deltanet offers its clients the opportunity to discover the samples of the ethnic and tradition inheritance of Greece. Unrivalled knowledge of all the principal venues and a great deal of expertise in the necessary procedures which enable us to handle with care all matters connected to a conference organization
• Interactive excursions allow clients to participate in local cooking, wine & olive-oil producing and tasting, pottery manufacturing, bread baking, folklore dancing, donkey rides and much more.

Charter Brokers

Charter flight arrangements for group transportation (for both ad-hok and flight chains) for all desired destinations. Co-operation with the largest and most reliable airlines in Greece and Europe.

Special Holidays

Being a pure Greek company, Deltanet is proud to present the “human” face of the destination and attract partners and clients who wish to discover the alternative but really interesting aspects of Greece.

We therefore offer a unique selection of outstanding villas, country houses and traditional guest houses (from idyllic rural retreats to beach front grandeur) as well as small exclusive hotels, SPA & Thalasso-therapy centres and Yoga retreats. For clients with specific expectations we offer special programs such as cruises and island hopping programs in the Aegean sea, Classical round trips , SPA & wellness holidays, Yoga lessons and practicing, golf holidays, diving holidays, art & painting holidays, biking tours, walking trips and much more. Our wedding packages as well are very appealing, as the Greek Islands are Europe’s ultimate location for destination weddings and honeymoons.

Our Special Holiday Dept. dealing with all kinds of special requests can set up tailor made programs for individual clients as well as for special interest groups.

VIP Products & Exclusive Accommodation
(Spa, de luxe hotels, villas and VIP transfer service)

In addition to our outstanding personal service & attention to every client’s individual requirements, Deltanet offers a unique world class VIP service to ensure every aspect and enjoyment of a luxury travel. This service provides - but is not limited to - the following:

• Personal tailor made trips
• Attention to detail
• Carefully individually selected exclusive deluxe hotels and summer top luxury villas
• Luxury Concierge services
• All other services: luggage transport, VIP transfer, private chef, nanny and all services requested to ensure perfect holidays.

Health & Safety

Health and safety remains one of the non-negotiable parts of the company’s policy and regulation.

We are currently completing our assessment in Health, Fire and Safety by checking our product to the industry’s highest standards and will soon be able to fully brief our customers on the right product to suit their market requirements. Properties, and rest additional services that do not fulfill the standard criteria will not be included in to our product collection and partnership.